This policy covers the Rescue Pack (USD 49). The Overdue Invoice Rescue tool is free, so there is nothing to refund.
When you get a full refund
- Before delivery: any time, for any reason, including if you change your mind or haven't sent your file yet.
- Within 7 days after delivery: if you are not satisfied with the pack. No questions asked; you don't need to give a reason.
- Late delivery: if we don't deliver your pack within 24 hours of receiving a usable file, you can ask for a full refund.
- No file after 30 days: if we haven't received a usable file within 30 days of your payment, we refund you in full without you needing to ask, and delete anything you sent.
- If we cancel: if we refuse or cancel your order, as our Terms of Service allow, we refund you in full.
"Delivery" means the moment we email your pack to you. The refund window closes 7 days after delivery.
How to ask
Email hello@paidbrook.com with:
- your payment reference (it is on your payment receipt);
- the email address you paid with.
If you can't find the payment reference, send the email address you paid with and the date you paid, and we will match your payment.
Please email us before disputing the payment with your bank or card issuer.
How long it takes
- We refund the full USD 49 through Paystack, back to the card you paid with, and email you when we have issued it.
- Banks usually show a card refund within 5 to 10 working days, but the exact time depends on your bank.
- If your card is in another currency, your bank converts the refund at its own rate, so the amount in your currency may differ from what you paid.
Your data after a refund
- Refunded before delivery: we delete your file straight away.
- Refunded after delivery: we delete your file and the pack within 7 days of delivery, when the refund window closes, as we do for every pack.
- We keep a record of the sale and the refund (email address, business name, VAT number if given, amount, date and payment reference) for as long as tax and accounting rules require. Our Privacy page explains how we handle information.
Contact
Questions about a refund: hello@paidbrook.com. The full terms for the Rescue Pack are in our Terms of Service.
Last updated: 20 October 2026.